Shakey's, naglabas na ng pahayag ukol sa video complaint ni Julius Babao

Julius Babao's viral video complaint about the pizza they received from a restaurant chain was finally addressed by Shakey's on their official Facebook page.

On Monday, August 8, we learned that Shakey's uploaded a photo of their official statement regarding the issue.

Earlier, Julius made headlines when he posted a 2-minute video clip, claiming that the pizza they received had plastic in it.

This prompted the radio commenter to question Shakey's, asking what happened to their food and order in the viral video.

In their official statement, the restaurant pizza chain began by thanking Julius for calling their attention regarding the incident.

"Thank you for calling our attention on your delivery experience with one of our stores. We sincerely apologize for this unfortunate incident. We acknowledge that a mistake had been made by our staff and we will take this as an opportunity to learn and do better," they wrote.

Meanwhile, Shakey's expressed their appreciation to Julius for taking their call and showing concern for their staff.

"We appreciate that you took our call last night and we appreciate your concern for our staff. We are currently undergoing a thorough and fair investigation to understand exactly what transpired, so we can reinforce our systems and procedures to prevent incidents like this from happening again, for any of our guests," they wrote.

Halfway through their statement, Shakey's explained how their freshly-made pizza crusts are made and apologized to Julius over the incident.

Read their full official statement below:

Julius Caesar Concepcion Babao is a Filipino journalist and radio commenter who used to be under the Kapamilya network, previously working for ABS-CBN for 28 years. He announced his departure from the network back in December 2021. He is also married to Christine Peji Bersola, a multi-media personality.